If your son/daughter joins us part-way through the school year, on their first day they will be met by a member of the Student Services team who will give them their timetable, learning journal and cashless catering card. They will take your son/daughter to their form room and introduce them to their Form Tutor.
Attending school on time every day is essential for students to achieve their full potential. Student Services closely monitor the attendance of all students. There are rewards for those students who maintain excellent attendance and punctuality.
Where attendance becomes a concern, they work closely with parents and form tutors to support students to make improvements. For more serious cases, they liaise with the Education Welfare Officer, who works directly with families to bring about change.
The Student Services team is here to support not only the students, but their families as well. There is always someone in the office from 8am until 4pm every day. Parents/Carers can contact them at any time with questions or concerns.
In conjunction with the Equality and Intervention department, they have links to outside agencies such as the Family Intervention Partnership and the Education Welfare Service, and can make referrals when needed.
Free School Meals
The Student Services team administer the Free School Meals process. If you think you might qualify for Free School Meals, they can advise you on how to apply, and can supply you with the relevant forms.
If you are registered for Free School Meals you could also apply for assistance with the cost of music tuition and school trips.
As well as the assistance that Free School Meals provide to families, for every student in receipt of Free School Meals the Government gives the school extra funding. With this funding we are able to provide extra resources and opportunities for all students.
If your son/daughter is too unwell to attend school, we ask that you notify Student Services each day that they are absent:
Coleridge: 01223 712300 option 7
Parkside: 01223 712300 option 6
Trumpington: 01223 551600
The preferred method for notifying us of absence is via the Parentmail App. The Parentmail App is free to download and is a very useful tool to easily keep track of Parentmail messages and payment items. At Trumpington in particular please note that during busy times the phone may not be manned but there is an answerphone facility.
If your child feels unwell or is injured during the school day, they should come to the Student Services office. They will be assesses by a first aider. If they feel that they are too unwell to remain in school, they will contact a parent/carer to arrange for them to be collected.
Student Services staff are fully trained in Child Protection. As they are not classroom based, they are able to take the time to listen to concerns and investigate further if necessary.
Student Services support the exams process. From dealing with day to day queries, to telephoning students to remind them of their next exam, we do everything we can to support students through the exam period. We are also there on results day to celebrate the students’ success.
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